You'll see "didn't answer", Not answering or can't reach it when Vaultmastr asks your site for something and gets nothing back.
Work down this list:
- Is the site up? Open it in your browser. If it doesn't load, contact your host.
- Is the address right? In Site connection, check the address on the card. If you moved domains, update it in Website setup step 1.
- Is the plugin active? In WordPress, go to Plugins and check Vaultmastr Sites is active.
- Is the key right? In WordPress, Settings → Vaultmastr, copy the Key and paste it again in Website setup.
- Is something blocking it? A security plugin or firewall can block Vaultmastr. Allow requests to
/wp-json/vaultmastr/. - Click Check connection in Site connection.
"Needs Vaultmastr updated on the site"
That's different: the site answered but its plugin is too old. In WordPress, go to Settings → Vaultmastr and click Check and update now.
Still stuck? Ask us from Help and support. Tell us the site address and what you see.